Our Policy
1. Holding Your Reservation
Full prepayment is required via one of our payment methods available online
2. Modifying Your Reservation
Please note that a change in the length or dates of your reservation may result in a rate change
3. Cancellation
Cancellation which applies for discounted rate (Early bird, Last minutes, Flash deal, etc…) is non-refundable, non-amendable
Cancellation which applies for normal rate will be charged as follow:
a. For FIT booking (group of less than 7 rooms) with flexible rate:
- From 1 to 2 rooms:
+ More than 7 days prior to check-in: No cancellation charge
+ From 6 to 3 days prior to check-in: 50% of total rates
+ Less than 72 hours prior to check-in: 100% of total rates
+ No-show: 100% of total rates
- From 3 to 6 rooms:
+ More than 21 days prior to check-in: No cancellation charge
+ From 20 to 14 days prior to check-in: 50% of total rates
+ From 13 to 7 days prior to check-in: 75% of total rates
+ Less than 7 days prior to check-in: 100% of total rates
+ No-show: 100% of total rates
b. GIT (group of from 7 rooms) with flexible rate:
- From 7 to 15 rooms:
+ More than 30 days prior to check-in: No cancellation charge
+ From 29 to 15 days prior to check-in: 50% of total rates
+ From 14 to 7 days prior to check-in: 75% of total rates
+ Less than 7 days prior to check-in or No show: 100% of total rates
- From 15 rooms:
+ More than 45 days prior to check-in: No cancellation charge
+ From 45 to 30 days prior to check-in: 50% of total rates
+ From 29 to 7 days prior to check-in: 75% of total rates
+ Less than 7 days prior to check or No show: 100% of total rates
4. Check in & Check out Policy:
+ Check-in time: from 14.00 and Check-out time: 12.00 pm (noon time)
+ Request for Early check-in/late check-out will be subject to availability with additional charges:
a. Early check in:
o Before 07.00 : 100% one-night charge
o Between 07.00-10.00: 50% one-night charge
o After 10.00 : 30% one-night charge
b. Late check-out:
o Before 18.00 : 50% one-night charge
o From 18.00 : 100% one-night charge
5. When You Check-in
Please be prepared to show proof of eligibility for your rate (such as a membership card, corporate or government identification card, or proof of your age).
6. Children Policies
+All children from 1 to 3 years stay free of charge for children's cots/cribs or existing beds
+All children from 1 to 5 years stay free of charge when using existing beds
+ Child from 5 years old or adult: USD 20 for extrabed includes breakfast
+ Maximum 1 child per room